We believe every auto service customer has an opportunity to manage better relationships with their service providers so they are treated fairly and honestly through positive experiences in their car service.
We also believe that every auto service provider has the opportunity and potential to be more successful and profitable by differentiating themselves with positive service experiences and excellent customer service.
Consumers get superior customer service and excellent service outcomes as a result of their ability to demand fair treatment and full information. They also gain confidence and control over repair service encounters.
Service Providers benefit from the success of true differentiation from competition through world class service. They are rewarded with increased revenue and profits through higher customer satisfaction and repeat business.
One powerful path to that greater success is to learn to dramatically improve your shop’s customer service and sustain it. (The American Customer Satisfaction Index continually shows that companies that have higher customer service ratings are consistently and substantially more profitable than their lower-scoring peers.)
We provide face to face, written and web-based training to consumers and service providers so that they both get better results through improved service experiences.
This series of programs delivers a framework for achieving the success you seek resulting in positive car ownership for consumers and continuous improvement opportunities for auto service providers.