There is a competitive advantage out there, questionably more powerful than any other. Is it superior strategy? Smarter employees? Faster innovation? No…
Best-selling author, Patrick Lencioni, states that the pivotal difference between successful companies and mediocre ones has little to do with what they know, and/or how smart they are, and more to do with how healthy they are. In his book The Advantage, Lencioni brings together his vast experience, and the essence cultivated in his other best-selling books to create a cohesive and comprehensive exploration of the unique advantage organizational health provides. I completely conquer.
Let’s Learn, Grow and Have Some Fun!!!
Success Point: A healthy company can still be messy and imperfect, to include arguing at times, making mistakes, and trying things that don’t work.
I Have a Question: …and at this point I’m not asking you to answer me, answer this for yourself.
Q - Do you consider your company to be healthy?
Yes, I consider my company healthy.
Let’s See…Can You Clearly Answer These Questions
Q1. What is the purpose of your organization, is it still a part of how you operate the organization?
Q2. What is the purpose of each position holder in your organization, from the leader to the technician?
When the purpose of your organization is clear, shared and connected to the purpose of your leadership, management, and team members daily tasks...you'll find a company that has chosen to take the 1st of 5 crucial steps toward being a healthy organization.
Even after many years, I still get surprised by what I see in the companies I work with. Some of that surprise is just a function of not staying in touch with your purpose or not having a clear direction in what’s intended or expected. Other times the purpose is fragmented because it's not shared or not used as a gauge to steer the company.
The central idea underlying organizational health is the best way to run a business is to balance short-term performance and long-term health.
It’s good for your team, your clients' and your bottom line.
The American Customer Service Index Proves Every Year that Healthy Companies Dramatically Outperform Their Peers.
Until Next Time.